Wednesday, July 13, 2011

SATISFIED CUSTOMER AT TIFFIN SERVICE CENTER

Monday, July 11 – WOW!!! What a day! Paul started the day by going down to the Tiffin Parts Store to pick-up some Tiffin parts he's been wanting. While looking at some items, he received a phone call from the service department asking him to report to service Bay #32. We weren't expected to get in until Thursday, so this was wonderful news.

1-in-bay

Our service technician, Stanley, replaced our slide-out motor.

Paul and Stanley discussing the situation. 2-paul-and-stanley

Testing the new motor before it is mounted.3-testing-motor

Installation in tight quarters.
4-stanley-in-bay

Stanley then sent us down to Bay #39 to have Brett install new springs on our leveling jacks. It was pretty interesting to see them raise our MH up on the lift. Wonder what Bella, our cat, thought about that.....she stayed in the MH during the service.

Getting ready to be lifted.
1-mh-on-lift

Very slowly now.
3-lift

Up, Up and Away.
6-in-air

Paul and Bret looking the situation over.
6-inside-bay

Marsha helping to hold the front of the MH up for Brett.
7-marsha-holding-up-mh

Brett did the front springs with no problem. But when it came to the back, he had to have up to four guys help him.
10-4-men

Nasty old springs.
11-old-springs

Beautiful new springs.
12-nice-new-spring

Brett tested them several times. YEA…no more getting out the board and steel rod to push them up.

They called a supervisor over to evaluate our roof rails (the curved section where the roof meets the side walls).

example-1

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They informed us that they would need to be replaced. The good news is it's covered by the 10 year Tiffin Structural Warranty. The bad news (listen up Sandy!) is they can't get to it until next week. We have to be here anyway because we have an appointment on Tuesday, with Custom RV to have a residential refrigerator inverter installed. So we'll be in Red Bay, AL, for a couple weeks. YIPPIE......LOL

We were very pleased with our service today at the Tiffin Service Center.  The workers performed their jobs well, the pricing was more than fair, and they even got us in early!

Thanks for stopping by. Hope to see ya'll back real soon. Have a great day!